Loyalty is dead. Long live loyalty.

Loyalty is dead. Long live loyalty.

Much has been written about the demise of loyalty programmes. Yet as a table-stake in many businesses, these schemes still have the potential to deliver huge commercial return.

Join us on Wednesday 6th June for an evening of drinks and short TED-style talks, where we will discuss the need for a new-fashioned approach and how we can make gains from new technology.

We will hear from:

Claire Cardosi, Head of Customer Experience Management at Virgin Trains East Coast on The potential of technology to transform loyalty

Kate Wheaton, Director of Strategy at TMW Unlimited on The growing imperative to build emotional, not transactional, loyalty

Andrew Mann, Loyalty Consultant, former Vice President Insight, Pricing & Digital CRM at Asda on How future success will involve brands taking the best of the old and the new 

The session will be followed by a Q&A session hosted by TMW Unlimited CEO, Chris Pearce. 


Wednesday 6th June


17:45 Arrival and drinks

18:00 Session starts

19:00 Q&A and networking


5@10, Unlimited House, 10 Great Pulteney Street, London W1F 9NB


If you are interested in attending, please email cmcintosh@tmwunlimited.com